Data Retention Policy
Last updated: March 5, 2026
How Long We Keep Your Data
We keep your information only as long as it's useful for serving you. Here's the breakdown:
| Data Type | Retention Period |
|---|---|
| Client profile (name, contact info) | As long as you're an active client, plus 2 years after your last appointment |
| Intake form responses | Same as client profile |
| Photos | Deleted upon request, or 1 year after last appointment |
| Booking history | 2 years (for continuity of care and service history) |
| Color formulas | Same as client profile (essential for consistent results) |
| Declined or expired booking requests | Automatically removed after 90 days |
Inactive Clients
If you haven't booked an appointment in over 2 years, your profile may be archived. Archived data is kept in a minimal form (name and contact info only) in case you come back. Full details are removed.
If you'd like your data removed entirely before the 2-year window, just let us know — we'll take care of it.
Your Right to Deletion
You can request complete deletion of your data at any time. When you do:
- All personal information is permanently removed from our database
- All uploaded photos are deleted from our server
- Color formulas and service notes are removed
- We cannot recover deleted data once it's gone — so we'll confirm with you before we proceed
Note: We cannot delete data that Square holds independently (booking and payment records). You'd need to contact Square directly for that. See Square's privacy policy.
How to Make a Request
Just reach out directly — by email, text, or in person. There's no formal process or form required. We'll respond within a few business days and confirm when it's done.